Best practices for municipal websites: Streamlining communication with residents


In this digital age, communication with residents is crucial for municipalities. The internet provides an efficient way to disseminate information and receive feedback. Therefore, municipal websites need to serve as a sleek, simple, and accessible hub of information about local government activities, services, and news. Here are some best practices for municipal website design and how SnapSite can help streamline communication with residents.

1. Clear Navigation and User-Friendly Design

The website should have clear navigation, easy-to-read fonts, and a simple layout. Users should be able to find what they need in a few clicks and have a consistent experience across devices. The website design should not hinder users from accessing vital information.

SnapSite offers a user-friendly and aesthetically pleasing design suitable for municipal websites. Its custom-built websites are mobile-friendly, ensuring that users can access information from their smartphones, tablets, or desktop computers.

2. Up-to-date Information

Municipal websites should offer accurate and timely information to residents. Information such as council meetings, events, budget summaries, and important announcements should be up-to-date, and users should access them easily.

SnapSite’s content management system (CMS) enables users to edit, publish, and manage website content with ease. The CMS has inbuilt tools such as online forms, photo galleries, and document libraries, making content creation easy and efficient.

3. Accessibility

Municipal websites must be accessible to all users, including those with disabilities, such as visual or hearing impairments. Websites should follow Web Content Accessibility Guidelines (WCAG) to make their content accessible.

The SnapSite’s CMS allows users to create accessible websites with features such as image alt-text, captioning, and readability options. The platform also offers consulting sessions with accessibility experts to ensure that all the regulations are met.

4. Online Forms and Payment Options

Municipal websites should offer online forms and payment options to users. It saves time and resources and reduces the need for in-person visits to municipal offices. Payment options also provide a safe and secure way for users to pay utility bills, parking tickets, or other municipal debts.

SnapSite offers custom-built online payment solutions and online forms that meet the needs of local governments. The payment solutions are secure, fast, and efficient, giving users the flexibility to communicate with the municipal office from anywhere, anytime.

In conclusion, a good municipal website should enhance communication between the local government and the residents. SnapSite offers a solution that combines a user-friendly design, custom-built online payment solutions, and an easy-to-use CMS to enhance communication, streamline services, and improve accessibility for all users. For more information, visit

About Me

Recent Posts

Follow Us

Learn how we helped our customers gain success.