• Reports
  • Admin
  • Analyze

Citizens' requests, concerns & suggestions

  • Click and Report

    Allow citizens to report issues from home or cell phone. Giving citizens a simple, streamlined, and effective government services and quick problem resolution

  • Find Your Location

    Our map will facilitate citizens to determine their exact location of their issue. Reducing the time for your municipality to correct the issue.

  • Report by Category

    Users can select a pre-specified category reflecting the reported issue. This permits municipalities to streamline information from all departments and offices to provide single source of information.

  • Descriptive

    Citizens have the ability to provide descriptive information to help locate and resolve the issue, description, location and category.

  • Picture Enabled

    Users can easily take and upload pictures on the spot, to help describe the issue.

  • Comments

    The public will have the opportunity to comment on issues submitted by other citizens. This helps build citizen engagement and a tighter community.

Citizens issues through an integrated management system

  • Browse effectively

    Issues are presented on the city map, as an ordered list but also in a single-issue page displaying the full set of submitted details.

  • Track pending issues

    Issues are automatically routed not only to the appropriate department but also to the inbox of the responsible officer.

  • Provide direct feedback

    Provide written feedback to the citizens giving non-standard explanations for each specific case.

  • Distribute responsibilities

    Assign one or more officers per category and split the administration effort across the municipality departments.

  • Monitor progress and update citizens

    Resolve issues and inform citizens by email or through a progress indication bar (Open -> Acknowledged -> Closed).

  • Customize easily

    Fully customize the system in terms of user rights, number and nature of categories, notification rules and localization settings.

Citizens data to gain city insights

  • Filter and explore

    Combine temporal filters with free keyword-based search and dynamically explore citizens’ data through interactive visualizations.

  • Discover hidden patterns

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  • Aggregate and visualize

    By asking citizens to provide only the information necessary to locate and resolve the issue, such as title, description, location and category.

  • Translate patterns into insights

    Identify areas with dissatisfied citizens, under-performing departments due to heavy workload, seasonal burden on city infrastructures, etc.

SnapSite.us

311 Citizen Reporting

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