Absolute Support, LLC Terms and Conditions
of Website Builder Service
Terms are subject to change and will supersede prior terms of service.
Please read these Guidelines (Terms & Conditions of Service),
carefully before opening or continuing an account with Absolute Support, LLC.
By using Absolute Support, LLC services, you agree to comply with these Terms & Conditions of Service.
This Website Builder Agreement (‘Agreement’) is by and between Absolute Support, LLC and you, your heirs, assigns, agents and contractors (‘You’) and is effective as of the date of electronic execution. This Agreement sets forth the terms and conditions of Your use of Absolute Support, LLC Website Builder services and represents the entire agreement between You and Absolute Support, LLC. By using Absolute Support, LLC Website Builder services, You acknowledge that You have read, understand and agree to be bound by all the terms and conditions of this Agreement, along with any new, different or additional terms, conditions or policies which Absolute Support, LLC may establish from time to time. In addition to transactions entered into by You on Your behalf, You also agree to be bound by the terms of this Agreement for transactions entered into on Your behalf by anyone acting as Your Agent, and transactions entered into by anyone who uses the account You’ve established with CVC Internet LLC, whether or not the transactions were in Your behalf. You acknowledge that Absolute Support, LLC acceptance of any application made by You for services provided by Absolute Support, LLC will take place at Absolute Support, LLC office located at New Baden, IL 62265. In the event that You exceed the scope of the Services as set forth in Your Agreement, You shall pay Absolute Support, LLC for such additional services not within the scope of Your Agreement as specified. Absolute Support, LLC reserves the right to charge a reasonable service fee for administrative tasks outside the scope of its regular services. These include, but are not limited to, customer service issues that cannot be handled over email but require personal service, and disputes that require legal services. These charges will be billed to the Payment Method we have on file for You.
No Warranty on Software or Related Hardware Products: Absolute Support, LLC makes no warranty with respect to any software or hardware used or provided by Absolute Support, LLC in connection with this service. You represent and warrant to Absolute Support, LLC that: (i) You have the power and authority to enter into and perform Your obligations under this Agreement; (ii) Your Content does not and shall not contain any content, materials, data, work, trade or service mark, trade name, link, advertising or services that actually or potentially violate any applicable law or regulation or infringe or misappropriate any proprietary, intellectual property, contract or tort right of any person; and (iii) You own Your website content and all proprietary or intellectual property rights therein, or have express written authorization from the owner to copy, use and display the content on and within Your web site. You may not use Absolute Support, LLC servers and Your web site as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities. Server hacking or other perpetration of security breaches is prohibited and Absolute Support, LLC reserves the right to remove sites that contain information about hacking or links to such information. Use of your web site as an anonymous gateway is prohibited. Absolute Support, LLC prohibits the use of software or scripts run on its servers that cause the server to load beyond a reasonable level, as determined by Absolute Support, LLC. You agree that Absolute Support, LLC reserves the right to remove Your web site temporarily or permanently from its hosting servers if Absolute Support, LLC is the recipient of activities that threaten the stability of its network. You agree not to engage in unacceptable use of any Services, which includes, without limitation, use of the Services to: (i) disseminate or transmit unsolicited messages, chain letters or unsolicited commercial email; (ii) disseminate or transmit any material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious; (iii) disseminate or transmit files, graphics, software or other material, data or work that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any person; (iv) create a false identity or to otherwise attempt to mislead any person as to the identity, source or origin of any communication; (v) export, re-export or permit downloading of any message or content in violation of any export or import law, regulation or restriction of the United States and its agencies or authorities, or without all required approvals, licenses and/or exemptions; (vi) interfere, disrupt or attempt to gain unauthorized access to any computer system, server, network or account for which You do not have authorization to access or at a level exceeding Your authorization; (vii) disseminate or transmit any virus, Trojan horse or other malicious, harmful or disabling data, work, code or program; or (viii) engage in any other activity deemed by Absolute Support, LLC to be in conflict with the spirit or intent of this Agreement or any Absolute Support, LLC policy.
Availability of Services: Subject to the terms and conditions of this Agreement, Absolute Support, LLC shall attempt to provide Website Builder service for twenty-four (24) hours a day, seven (7) days a week throughout the term of this Agreement. You agree that from time to time the Web Builder service may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Absolute Support, LLC may undertake from time to time; or (iii) causes beyond the control of Absolute Support, LLC or which are not reasonably foreseeable by Absolute Support, LLC, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks network congestion or other failures. You agree that Absolute Support, LLC has no control of availability of Web Hosting on a continuous or uninterrupted basis.
Web Site Content: You shall be solely responsible for providing, updating, uploading and maintaining Your website and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through Your web site, including, without limitation, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. Your web site content shall also include any registered domain names provided by You or registered on behalf of You in connection with the Web Hosting services.
Customer Will Provide Payment for Products and/or Services through PayPal Services Service to begin upon completion of validated procurement of fees.
Customer is responsible to notify Absolute Support, LLC of any changes in their name, address, credit card information, etc. To continue to receive Services from Absolute Support, LLC you must have and keep satisfactory credit. If at any time, we determine in our sole discretion, that payment for Services may not be made when due, we will suspend Services to you, and require that you provide payment on account or a guarantee of payment before resuming Services. All past due accounts will incur a reactivation/reprogramming fee. Acceptance of late or partial payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. If the Customer has a dispute of charges, dispute must be received within 5 days of the billing date (the 1st of the month).
Uncollectible Funds: Customer will pay Absolute Support, LLC office, within five (5) days of notification via email, a fee equivalent to current insufficient funds/handling charges and charges for Absolute Support, LLC that were not collected on credit cards that are declined by the bank. Customer will provide Absolute Support, LLC with another valid chargeable credit card. If funds are not paid within five days of notification, account will be turned into the collections department.
Proration: If service is bought in one month increments or is part of a prorated charge, No Proration on the terms for cancellation for any prepayment is allowed. Nor is proration given for Services not used. We do not record time used, unless Services are abused. If Customer request log time to be verified, a technical fee of $65 per hour will be incurred. If Customer is unable to utilize Services, it is the responsibility of the Customer to contact Absolute Support, LLC, to terminate Website Builder services.
Deactivation of Services/Placing Account on Hold: To deactivate Services, Customer will need to contact customer service and sending an e-amil. Under this Agreement, Notices Given by the Customer must be received thirty (30) days in advance of the date Customer wants notice to become effective. We may terminate Services at any time, with or without notice (for any conduct which Absolute Support, LLC, in its sole discretion, believes violates the terms and conditions of this Agreement, or is otherwise harmful to Absolute Support, LLC interests or the interests of other customers). We may deactivate before you receive notice of termination (if we give any notice) without liability to you. Termination by either of us may be with or without cause. The Customer specifically waives the right to sue or ability to subrogate those rights for any losses. You must pay all charges for Services provided before termination of an account, regardless of who terminates Services. If Services are terminated before the end of the month, the monthly recurring charge is not prorated to the date of termination, and you will not receive a credit or refund for any unused Services.
Storage and Security: At all times, You shall bear full risk of loss and damage to your web site and all of Your web site content. You are entirely responsible for maintaining the confidentiality of Your password and account information. You agree that you are solely responsible for all acts, omissions and use under and charges incurred with Your account or password or in connection with the Site or any of Your web site content displayed, linked, transmitted through or stored on the Server. You shall be solely responsible for undertaking measures to: (i) prevent any loss or damage to Your web site content; (ii) maintain independent archival and backup copies of Your web site content; (iii) ensure the security, confidentiality and integrity of all your web site content transmitted through or stored on Absolute Support, LLC servers; and (iv) ensure the confidentiality of Your password. Absolute Support, LLC servers and hosting services are not an archive and Absolute Support, LLC shall have no liability to You or any other person for loss, damage or destruction of any of Your content. If Your password is lost, stolen or otherwise compromised, You shall promptly notify Absolute Support, LLC, whereupon Absolute Support, LLC shall suspend access to Your account by use of such password and issue a replacement password to You or Your authorized representative. Absolute Support, LLC will not be liable for any loss that You may incur as a result of someone else using Your password or account, either with or without Your knowledge. However, You could be held liable for losses incurred by Absolute Support, LLC or another party due to someone else using Your account or password.
Absolute Support, LLC Rights: Absolute Support, LLC explicitly reserves the right and sole discretion to: (i) Censor any web site hosted on its Web Hosting servers that, in Absolute Support, LLC sole discretion, is deemed inappropriate; (ii) Modify its pricing through email notification; (iii) Terminate Your Website Builder service for unsolicited, illegal access to other computers or networks (i.e., hacking); distribution of Internet viruses or similar destructive activities; nonpayment of Website Builder fees; and other activities whether lawful or unlawful that Absolute Support, LLC determines to be harmful to its other customers, operations, or reputation; (iv) Terminate Your Website Builder service if the contents of Your web site result in, or are the subject of, legal action or threatened legal action, against Absolute Support, LLC or any of its affiliates or partners, without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit. Absolute Support, LLC has no obligation to monitor the Site or any of Your content, but reserves the right in its sole discretion to do so.
Limitation of Liability: IN NO EVENT SHALL ABSOLUTE SUPPORT, LLC BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT OR GOODWILL, FOR ANY MATTER, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT, OR OTHERWISE, EVEN IF ABSOLUTE SUPPORT, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT ABSOLUTE SUPPORT, LLC TOTAL LIABILITY FOR DAMAGES SHALL BE LIMITED TO THE TOTAL FEES PAID BY YOU TO ABSOLUTE SUPPORT, LLC HEREUNDER FOR THE ONE (1) YEAR PERIOD PRIOR TO ANY ACT OR OMISSION GIVING RISE TO ANY POTENTIAL LIABILITY.
Indemnity: You agree to release, defend, indemnify and hold harmless Absolute Support, LLC and its contractors, agents, employees, offices, directors, shareholders and affiliates from and against any action, claim, demand, dispute, liability, losses, damages or costs, including reasonable attorney’s fees and costs, resulting from or related to (i) a dispute over one or more web sites Absolute Support, LLC is hosting for you, (ii) Your breach of this Agreement, (iii) any negligence, willful or improper misconduct by You; (iv) any allegation that Your site or content infringes a third person’s copyright, trademark or proprietary or intellectual property right, or misappropriates a third person’s trade secrets; or (v) any action or conduct of Absolute Support, LLC undertaken pursuant to this Agreement. You shall defend and settle at Your sole expense all proceedings arising out of the foregoing. You agree that Absolute Support, LLC shall have the right to participate in the defense of any such claim through counsel of its own choosing. You agree to notify Absolute Support, LLC of any such claim promptly in writing and to allow Absolute Support, LLC to control the proceedings. You agree to cooperate fully with Absolute Support, LLC during such proceedings. You agree You will not be entitled to a refund of any fees paid to Absolute Support, LLC if, for any reason, Absolute Support, LLC takes corrective action with respect to Your improper or illegal use of its Website Builder services. You also agree that if Absolute Support, LLC is notified that a complaint has been filed with a governmental, administrative or judicial body, regarding a account hosted by Absolute Support, LLC, that Absolute Support, LLC, in its sole discretion, may take whatever action Absolute Support, LLC deems necessary regarding further modification, assignment of and/or control of the site to comply with the actions or requirements of the governmental, administrative or judicial body until such time as the dispute is settled.
Disclaimer of Warranties: Absolute Support, LLC expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, concerning any subject matter of this agreement.
Severability: You agree that the terms of this Agreement are severable. If any part of this Agreement is determined to be unenforceable or invalid, that part of the agreement will be interpreted in accordance with applicable law as closely as possible, in line with the original intention of both parties to the Agreement. The remaining terms and conditions of the Agreement will remain in full force and effect.
Venue; Waiver Of Trail By Jury: This agreement shall be deemed entered into the state of Oregon, the laws and judicial decisions of Klamath County, Oregon, shall be used to determine the validity, construction, interpretation and legal effect of this agreement. You agree that any action relating to or arising out of this agreement, shall be brought in the courts of Klamath County, Oregon. You agree to waive the right to trial by jury in any proceeding that takes pace relating to or arising out of this agreement.
Notices: You agree that all notices (except for notices concerning breach of this Agreement) from Absolute Support, LLC to You may be posted on our web site. Notices concerning breach will be sent either to the email or postal address You have on file with Absolute Support, LLC. In either case, delivery shall be deemed to have been made five (5) days after the date sent. Notices from You to Absolute Support, LLC shall be made either by email, facsimile, or mailed to the address we provide on our Web site, or first class mail to 1202 Marsha Court, New Baden, IL 62265. They shall be deemed to be delivered when received by Absolute Support, LLC through first class mail the date they are received, or when sent by facsimile.
Billing, Cancellations & Refunds
Your billing date is typically on or about the same day of the month that you signed up – for example, if you signed up on January 7th, your next bill would be on February 7th.
Your service will automatically rebill each month until you cancel. Cancellations are quick and easy, and you can cancel your service at any time:
You can cancel a payment that hasn’t been claimed yet.
To cancel an unclaimed payment:
- Log in to your PayPal account.
- Click History.
- Click Cancel under Order Status/Actions.
- Click Cancel Payment next to the unclaimed payment.
A payment is automatically canceled if the recipient doesn’t accept it within 30 days. If the payment has been claimed, contact the person who received the payment and request a refund.
To cancel an unclaimed payment:
- Log in to your PayPal account.
- Click History.
- Click Details next to the transaction.
If you paid with your PayPal balance or your bank account, the refund is credited to your PayPal balance. If you paid with a credit card, it can take up to 30 days for a refund to appear on your card statement.
Canceling a recurring payment, subscription or automatic billing agreement
If you have set up a recurring payment, a subscription, or automatic billing with a merchant, you can cancel your pending payments:
- Log in to your PayPal account.
- Click Profile near the top of the page.
- Click My money.
- Click Update in the My preapproved payments section.
- Click Cancel, Cancel automatic billing, or Cancel subscription and follow the instructions.
If you don’t have a PayPal account, contact the merchant to cancel the agreement.
If you can’t contact the merchant, contact PayPal Customer Service by phone. Here’s how:
- Go to the PayPal website.
- Click Contact Us at the bottom of any page.
- Click Call Us, then click Continue for our Customer Service phone number.
Canceling an installment plan agreement with a merchant
Contact the merchant to cancel an installment plan. If the merchant agrees to cancel your agreement, you’re still required to pay the merchant the balance of what you owe.
A canceled installment plan can’t be reactivated.