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Frequently Asked Questions

Why use a managed website?

If your goal is to climb to the top of local search results, we can help! Being ranked #1 on Google doesn’t happen overnight which is why we created managed web plans. As a business owner, your main priority should be running your business, not running your website. We are constantly updating our client’s websites, staying in front of Google algorithm ch

Will I own my website?

No. Similiar to models like Wix and Square Space, you own and have the complete rights to your account but not the website itself. Your website stays live as long as you are paying the monthly subscription. If you want to close your account you can simply let us know. If you have been with us for twelve consecutive months, we will package your images and copy (yes, even if we have written it) into a zip file and email it to you.

Your monthly subscription fee covers the following:

  • Hosting
  • Daily backups
  • WordPress updates
  • Customized copywriting
  • Unlimited website edits
  • Unlimited website re-designs

When will my site go live?

Most sites are up and running in 3-6 weeks. Some sooner. Some longer. This is largely dependent on whether or not the content is ready, how many revisions are requested, and the complexity and size of the project. Our recommendation is to go live as soon as you can and make changes later. The Unlimited Managed Website Subscriptions allow you to make an unlimited number of changes so you have plenty of time to get it right.

Can I cancel at anytime?

Yes, there are no contracts – you can cancel at any time. If you have been with Charley Grey for twelve consecutive months or more, when you cancel your subscription, you can take all website content, blog articles, and imagery. We do not, however, provide the WordPress theme code, plugins or database files.

Why use a managed website?

Although we can’t make guarantees, our clients often see a strong increase in organic and overall traffic after switching to Charley Grey. With the Unlimited Managed Website Subscription, we do this by improving your website’s on-page SEO and by adding Schema Markup to make it more visible to Google. We have other premium add-on services including local business directory listings, blogging, and Search Engine Marketing (like Google Ads) – all designed to bring even more traffic to your website.

Do I get an email?

No. We recommend using Google for email and other business apps. It’s easy to use, fast, secure, and comes with 24/7/365 support. We can help set this up during development. Google charges $5/user/month.

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